A fair process when paid access does not work.

1. Request window

Submit a refund request within seven calendar days of the charge. Requests made later may still be considered for duplicate charges, billing errors, service failure, or where applicable law requires a remedy.

2. Charges eligible for refund review

A timely request is eligible for review when at least one of these conditions applies:

• the same purchase was charged more than once;
• the amount or plan charged does not match the checkout confirmation;
• payment completed but the purchased entitlement was not made available;
• a first paid purchase could not produce a usable export because of a reproducible StatementForge defect; or
• the charge is unauthorized and is reported promptly.

Eligibility for review is not a promise that every request will be approved. The charge and relevant service state must be verifiable without receiving your financial document.

3. Charges generally not refundable

• change of mind after paid exports or a substantial part of the included allowance was used;
• failure to review transaction rows or a destination product’s import preview;
• use with an unsupported, damaged, locked, or poor-quality file after a limitation was disclosed;
• failure to cancel before a renewal date shown in checkout or billing management; or
• loss of locally stored workspace data after closing, refreshing, or clearing the browser.

These exclusions do not remove refund, cancellation, or warranty rights that cannot be waived under applicable law.

4. Subscription cancellation

Cancelling a subscription prevents future renewal. Unless checkout or the billing portal states otherwise, paid access normally remains available through the current billing period. Cancellation is not the same as a refund and does not automatically reverse the latest charge.

Sign in, open Pricing, and use the available billing-management action to cancel or change a subscription.

5. How to request a refund

1. Open the current support method on the StatementForge Contact page.
2. Use the subject “Refund request.”
3. Include the account email, charge date, amount, currency, and Stripe receipt or invoice identifier.
4. Describe what failed and the export format involved without copying transaction data.

Visit the Contact page before sending a request. If no support channel is published there, the deployment is not ready to accept refund requests and the operator must configure one before accepting paid orders.

6. Approved refunds

Approved refunds are sent back through Stripe to the original payment method. Banks and card networks control when the credit becomes visible after Stripe processes it. Access associated with a fully refunded purchase may be removed.